Shipping cost amounts are calculated based on
a percentage of the total amount of the purchase. We have based
these rates so that the more items you purchase the better
shipping rate you qualify for! When purchasing through the
shopping cart any order over $75.00 will be charged at the 10%
rate. We do reserve the right to adjust the shipping costs for
very heavy items such as ebony. The adjustment will only be
adjusted up to our actual cost.
Shipping cost chart for domestic paypal shopping cart
orders: These rates are also for items of low weight such as
tailpieces or a single fingerboard. Heavier items will cost a
little more to ship.
Price Ranges
Approximate Shipping Cost
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PHONE ORDERS SHIPPING
We have a minimum shipping rate of $7.50 all other shipping is
priced at our cost plus a $1 handling charge. (box cost is about
$1.50)
A note about
shipping:
"Standard" shipping should take
between 2-7 business days.
Orders placed before 11:00 AM PST are usually shipped the same
day. Please allow additional time for orders for custom boards or
materials that need to be specially selected.
I have been tracking the cost of our
shipping for many years. Last year we lost about $500.00 on
shipping supplies, and if you were to add the cost of labor for
packing it would be worse. It is hard to imagine how much time it
takes to package and process an order. We don't make money on
shipping, we do try to recover our costs.
We do ship
worldwide. International shipping is typically by Express Mail
service (EMS). Prices vary widely by destination and weight
of items. EMS is expensive but it is the only service that is
track-able and therefore the only international service that is
insurable. To avoid problems and possible charge-backs we only
ship international packages by express mail.
If you would like to see a chart that
will help estimate the shipping rate click here.
RETURNS
We want you to be happy with your
order and generally speaking "if you are not happy with your
order, we aren't happy" You may return most items within 15
days of purchase for credit or refund. Custom ordered items such
as slotted fingerboards or custom radius boards may not be
returned. Returns must be carefully packaged and arrive in the
same condition they were sent. Materials that have been worked may
not be returned. Return freight cost is the responsibility of
the customer.
